Q. Can I use my Debit or Credit card to sign up online?
Yes, Unicom accepts all the major credit, debit, switch and solo cards.

Q. How long does it take for my account to be credited after a top up?
Top-ups are instant.

Q. Are there any set-up costs?
No. Unicom pre paid has no set up charges.

Q. Are there any administration or other fees when opening or topping up my account?
No, there are no fees applicable when opening an account.

Q. Can I use public payphones to access my account?
Yes, you can use any touch tone phone. However, please remember that some companies charge you to use a free phone number.

Q. I have no access to the Internet, how can I open up my account?
Simply call our New Accounts Department on 0800 195 9797 to open your account, Just have your credit or debit card handy and we will take care of the rest. Alternatively, you can post a cheque or postal order to:
Unicom
P O Box 49512
London
E17 7YA

Q. Do I pay Unicom my line rental?
No. You carry on paying line rental to your existing landline / service provider (BT, NTL etc.)

Q. Can I check my account balance at any given moment?                                                       
Yes. You can dial the access number and your account number and PIN (if necessary) and an automated message will automatically inform you of your balance.

Alternatively you can avail our ONLINE facility at a later stage and check your account history online at the touch of a button.

Q. Can I make calls without having to dial my PIN number all the time?
Yes, we can set up a facility absolutely free of charge, which allows you to access our service without having to enter long pin numbers. Simply tell us your home telephone number or other numbers from where you make most of your calls, we will program these numbers into our system so that you do not have to enter your pin number.

For further information please dial our free phone number 0800 195 9797 or please click here for further details.

Q. What happens if I forget my Password?
No problem, we can remind you of your password if you call 0845 051 9000. Our friendly operators will make a few security checks and will notify you.

Q. I do not have a credit card, can I still open a Unicom account?
Yes, our customer services department will be able to set up an account for you using a cheque, debit card or a postal order.

The minimum amount that you can open an account with is £20. Call us on 0800 195 9797 for more details.

Q. Will I receive any warning before my credit runs out?
Yes, Unicom will give you three warnings before you run out of credit. That way you will never be cut off mid sentence.

Q. Can I only make international calls with this account?
No. You are able to make local, national and international calls. You can even use it to make calls to mobiles. Unicom gives you huge saving to UK local and mobiles as well. 

Q. What is this Service all about ?
Service – We totally understand the intricacies of running a successful business, therefore we want to shoulder the responsibility by providing a tailor made solution for your business calls. It's a simpler, cheaper, quicker way to connect customers.

Q. How Unicom's Set Up ?
Our Set – Up is based on resilient network of switches with a multiplicity of links to other networks ensuring – reliability, quality and clarity of its voice communication service whether the calls made are within its organisation or when made to any part of the world.

Q. What is Unicom Commitment ?
Commitment – Unicom is committed to fulfill its customer's needs, developing and delivering innovative new services and achieving the highest level of customer satisfaction. Unicom's success is based on its focus on its customer.

Alternatively you can contact Unicom via form below.

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You can call us on 0800 195 9797 to open an account.